RPBA Frequently Asked Questions (FAQ)
Due to the overwhelming amount of inquiries we get every day, we have put together the top most asked questions for members. Hopefully, this helps answer your questions.
Can I become a member?
Yes, as long as you agree to follow our code of ethics, best practice animal welfare standards and your state’s legislation in regards to pets and breeders.
Members must declare that they comply with their state’s legislation in regards to pets and breeding.
Members must declare that they do and will always follow best practices and uphold animal welfare standards for their animals.
Please note that we do not accept breeders with more than 10 breeding bitches. And we do not accept breeders who have been found guilty of any animal welfare or cruelty offences.
Do you accept purebreds and crossbreds?
Yes, we do! We are an inclusive club and we believe that both pedigree and non-pedigree breeders should follow the same level of care and consideration. Responsible Pet Breeders Australia is all about the responsible and ethical upbringing of all breeds.
How long does it take to become an approved member?
Once your application is completed in full and received, it will be reviewed by RPBA between 1 – 7 days. If further information is required, you will be contacted. Sometimes we may request further information or photos if they are unclear, ensure you check your email or junk mail in case we have contacted you.
Where can I find my member number?
After your membership application has been approved, you will receive an email with your membership number – be sure to check your junk mail folder as well.
Why hasn’t my membership gone through?
After checkout, you will automatically get redirected to a member application form which you will need to fill out. Please ensure that the form has been fully completed. Our team will review your application and be in touch if there is any information missing.
If you do not get redirected to this form after payment, please contact us at [email protected] so we can send you the form.
My membership application form will not submit, it is not working?
It may not work/submit due to the following reasons:
- The photos you submitted are not in JPG format.
- The image file size is too large.
- Problems with your browser.
Please ensure your images are no larger than 3MB and are only in JPG format. Alternatively, you can submit your information without photos and email your photos direct to [email protected] and we can process it for you. Please allow 5 business days for processing.
Why has my membership been declined?
We have zero tolerance for puppy farms and will report any suspicious activities to the RSPCA and local authorities. If it appears that you do not comply with our code of ethics and your state’s legislation, we cannot approve your membership application with the RPBA.
Your membership may be declined or cancelled if we have received complaints from members of the public, or if the photos provided of your animal’s housing and living areas are deemed to be inadequate.
What payment method can I use?
Payments can be made via credit card, debit card or with a PayPal account. Please note that all payments are processed by our third-party provider PayPal.
Do I need a PayPal account to sign up?
No, you do not need a PayPal account, as during checkout you will be given the option to pay via PayPal login or a credit card or debit card without a PayPal account needed. Please note that all payments are processed by our third-party provider PayPal.
What if my payment is declined?
Check that you have the correct and up to date details on PayPal. It may be as simple as an expired credit/debit card on file. This can only be updated by you, via your PayPal account.
I’m already a probationary member. How can I become a full member?
To become a full member, after you have first joined as a probationary member, upon email request we will send you an RPBA veterinary audit which can be completed by any practising veterinarian. A request for additional photos may be needed.
Once this audit has been completed and emailed back to us, we may contact your vet and confirm completion. Once this has been finalised, we will confirm this with you via email and your member ID details will then be moved to our full member list.
How can I get a veterinary audit?
After becoming a probationary member, we will send you a veterinary audit to be completed by your vet upon email request. You can have any practising veterinarian of choice attend your location to fill out/complete the audit. Once this has been emailed back to us, we may contact your vet to confirm. Please note only probationary RPBA members will receive a copy of the audit.
Is RPBA Australian based?
Yes, RPBA was founded in and is based in Sydney, Australia. Our team are predominately based in Sydney. We have customer support people working 7 days a week to help ensure that we can provide the best customer service experience. This means that we can endeavour to provide email support for new members every day of the week including on public holidays.
How can I do DNA testing?
We have a partnership with Orivet who offer our full RPBA members discounted DNA testing. Once you are a full RPBA member, please email us for more information and we will send you the details.
Do you provide member discounts?
Yes! We have partnered with a number of companies that have exclusive discounts and offers specially for RPBA members. This includes DNA testing (for full members), high-quality pet food discounts, advertising site features, etc.
How can I cancel my RPBA membership?
This can be done via PayPal under “recurring payments”. Click cancel to ensure that your membership payment does not automatically rollover. Once this is done, please let us know so we can remove you from our database.
How can I claim my discounted dog food with BlackHawk?
Once you become a member we will provide you with a link to sign up to access discounted BlackHawk food direct from them. This is only available to active RPBA members and is checked monthly.
How can I check for an RPBA member?
We recommended that you cross-reference and check our member database before finding a pet to ensure that they are a member of RPBA.
This can be done by clicking on the relevant tab at the top of the home page ‘dog breeders’ or ‘cat breeders’ and searching under our probationary members or full members. You can also verify a member number by checking the Verify Breeder page.
And through contacting us via email we can help verify.
The details the breeder is using doesn’t match the RPBA membership list on your site?
Contact us with as much information as you can. We will happily cross-reference for you and advise if they are a genuine RPBA member.
How do I know if a person with an RPBA number is legitimate?
For the safety and privacy of our members, we cannot hand out their personal contact details.
What if I think an RPBA breeder is not abiding by RPBA’s code of ethics and/or state legislation?
Contact us immediately with more information so that we can investigate further. We take non-compliance very seriously. Please ensure you contact us with the issue and include where the member breached the RPBA Code of Ethics and Standards.
I have an RPBA number. Do I still need a council/state BIN number?
Yes, all members are required to still display a BIN number or source number within their ad. What happens if I’ve bought an animal from an RPBA member but cannot continue to care for it and need to re-home it?
RPBA members are committed to helping any of their owners in the re-homing of an animal. If the owner contacts the RPBA member, they will assist in the re-homing of that animal at any time during its lifetime.
What happens if I’ve bought an animal from an RPBA member but cannot continue to care for it and need to re-home it?
RPBA members are committed to helping any of their owners in the re-homing of an animal. If the owner contacts the RPBA member, they will assist in re-homing that animal at any time during its lifetime.
How do I get access/logins to the RPBA member’s only section?
Access is only available for RPBA members with current memberships. Once your membership has been approved you will be sent an email with the instructions to log into the Members Only Section.
Why are my RPBA member’s section logins not working?
Please check to ensure you have sent us all the relevant information to approve your membership. Double-check your payments are still up to date. If you still cannot log in, please send us an email and we can double-check things on our end.
What’s planned for RPBA in the future?
RPBA strives to be the gold standard for breeders across Australia. As such we are constantly working to improve our member offerings, as well as some exciting new partnerships and member offerings in the coming months. Watch this space…
What makes RPBA different?
We accept both pure and crossbred animals. Whilst we do have an open membership policy, we do ask that our members adhere to the Code of Ethics and are making educated choices in the breeds they are crossing.
I’m a first-time breeder. Do you offer support or guidance?
We offer information on how to prepare for your first litter, the things you should have at home for your breeding set-up, and legislation references to ensure you are meeting the requirements.
I want to become a breeder. Do you offer support or guidance?
RPBA offers members access to a video series that will assist them in better understanding the breeding experience and whelping process. There will also be exclusive access to breeder communities to ask experienced breeders and veterinary professionals.
Why don’t you allow breeders with more than 10 breeding dogs?
We want to ensure that our breeders have the time to take care of all the animals in their care. This is at their own home or in guardian homes.
Do you have a vet for members to call or consult?
There will be a new offering for select RPBA members during 2021 which will include access to consult/contact a veterinarian. More information will be provided soon.
How can I verify a member?
Contact us on the Verify a Breeder link to confirm.
How do I get access to RPBA discounts?
Once you’ve signed up as a member and been approved, you will receive access to a number of discounts right away. Our full members get access to a larger range of industry benefits and discounts.
How do I get access to RPBA breeder templates?
Breeder templates are available to all of our members. Simply log into the Members Only section and access the breeder templates.
How can I tell who is a genuine breeder and who is a scammer?
Always meet in person and be fully satisfied before handing over any money. By providing RPBA with as many details as possible about the breeder (their full name, address, email, phone number and/or links to websites or ads), we can confirm if the details you have provided match with our records.
How do I post an ad on the RPBA website for my puppies/kittens?
We have a proud partnership with PetsForHomes.com.au – Australia’s free ethical pets classifieds. Firstly you will need to post an ad on their site and include your RPBA membership number within the ad. Your ad will automatically be displayed on the RPBA page within 2 business days.